Privacy Policy

Effective Date: July 1, 2023

Introduction

Welcome to Helpy. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our services. Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.

By using our services, you agree to the collection and use of information in accordance with this policy.

Who We Are

Helpy is a mental health service provider helping individuals overcome anxiety and depression. The business is incorporated in Hong Kong, with our registered office at:

Unit 1603, 16th Floor, The L. Plaza,
367-375 Queen's Road Central, Sheung Wan, Hong Kong.

For the purposes of data protection law, we are the "data controller" of your personal information.

Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, date of birth, and address.
• Health Information: Information related to your mental health condition, treatment history, and any details you provide during your interaction with Helpy.
• Payment Information: Credit/debit card details or other payment details you provide when purchasing our services.
• Usage Data: Information about how you use our website, products, and services, including IP address, browser type, operating system, and browsing behavior.
• Communication Records: Any email correspondence, feedback, or communication you have with us.

How We Use Your Information

We use your personal data to:

• Provide and improve our services to help you overcome anxiety and depression.
• Manage your account and subscriptions.
• Process payments and handle billing.
• Respond to your inquiries, support requests, or any communication.
• Send updates, notifications, and service-related communications.
• Analyze usage of our services to improve user experience.
• Ensure compliance with applicable laws and regulations.

Legal Basis for Processing Your Data

We process your data under the following legal bases:

• Consent: We may process your personal information if you have given explicit consent to do so, particularly for any health-related information.
• Performance of a Contract: To fulfill the services you have requested.
• Legitimate Interest: We may use your data to improve our services or ensure the security of our website and services.
• Legal Obligations: We may be required to process your data to comply with legal requirements in Hong Kong or other applicable jurisdictions.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, IT service providers). These providers are bound by confidentiality agreements and will not use your information for any other purpose.
• Legal Compliance: We may disclose your information if required by law or in response to legal proceedings, court orders, or governmental requests.
• Business Transfers: If Helpy undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity as part of the transaction.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Health-related information will be kept only for the duration of providing our services and will be deleted upon your request or termination of the services, subject to any legal obligations.

Your Data Protection Rights

You have the following rights concerning your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information we have about you.
• Deletion: You can request the deletion of your personal data under certain circumstances.
• Restriction: You can ask us to limit the processing of your data in specific situations.
• Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Objection: You can object to the processing of your personal data in certain circumstances, such as for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected].

Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to enhance user experience. You can modify your browser settings to refuse cookies; however, some features of our website may not function properly without cookies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Helpy
Address: Unit 1603, 16th Floor, The L. Plaza,
367-375 Queen's Road Central, Sheung Wan, Hong Kong
Email: [email protected]

By using Helpy’s services, you acknowledge that you have read and understood this Privacy Policy.