Privacy Policy

Effective Date: August 26, 2025

Introduction

Welcome to Helpy. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our automation services. Please read this policy carefully to understand how we treat your information.

By using our services, you agree to the collection and use of information in accordance with this policy.

Who We Are

Helpy is a software-as-a-service (SaaS) provider helping businesses and individuals automate workflows and repetitive tasks. The business is incorporated in Hong Kong, with our registered office at:

Unit 1603, 16th Floor, The L. Plaza,
367-375 Queen's Road Central, Sheung Wan, Hong Kong.

For the purposes of data protection law, we are the "data controller" of your personal information.

Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Name, email address, phone number, company name, and billing address.
• Account Information: Login credentials, API keys, and other authentication details required to access our services.
• Payment Information: Credit/debit card details or other payment information you provide when subscribing to our services.
• Usage Data: Information about how you use our website and services, including IP address, browser type, operating system, device identifiers, and service logs.
• Automation Data: Data processed through workflows you create with Helpy (e.g., task metadata, integration details, logs). We only process this data as needed to deliver our services.
• Communication Records: Any email correspondence, support requests, or feedback you share with us.

How We Use Your Information

We use your personal data to:

• Provide, operate, and improve our automation services.
• Manage your account, subscriptions, and authentication.
• Process payments and handle billing.
• Respond to your inquiries, support requests, and feedback.
• Send updates, service notifications, and product-related communications.
• Analyze usage patterns to improve performance, reliability, and user experience.
• Ensure compliance with applicable laws and regulations.

Legal Basis for Processing Your Data

We process your data under the following legal bases:

• Consent: When you give explicit permission (e.g., for marketing communications).
• Performance of a Contract: To provide you with the services you subscribe to.
• Legitimate Interest: To improve and secure our services, and to communicate with you as a customer.
• Legal Obligations: To comply with regulatory and tax requirements in Hong Kong or other applicable jurisdictions.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third parties who help us deliver services (e.g., payment processors, hosting providers, cloud infrastructure, customer support tools). These providers are contractually obligated to handle your data securely.
• Legal Compliance: If required by law, regulation, legal proceedings, or government requests.
• Business Transfers: If Helpy undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Retention

We will retain your personal information for as long as your account is active or as necessary to provide our services. We may also retain data for legal, tax, or regulatory reasons.

Data you process through your automations is stored only for as long as needed to execute workflows and maintain service logs, unless otherwise required by law or you request deletion.

Your Data Protection Rights

You have the following rights concerning your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain conditions.
• Restriction: Limit processing of your data in specific circumstances.
• Data Portability: Request your data in a structured, machine-readable format.
• Objection: Object to the processing of your data, including for marketing purposes.

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is fully secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and provide core functionality. You can modify your browser settings to refuse cookies, but some features of our site may not work correctly without them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Helpy
Address: Unit 1603, 16th Floor, The L. Plaza,
367-375 Queen's Road Central, Sheung Wan, Hong Kong
Email: [email protected]

By using Helpy’s services, you acknowledge that you have read and understood this Privacy Policy.